Account approval: what we check and why

Approval comes before full access

Every buyer and supplier account on Arabian Trade Portal is reviewed and approved by the portal team before full access. This applies to both account types, including buyers using Google sign-in.

The confirmed policy is account review and approval. The exact checks, required documents, verification sources and approval criteria are [TO CONFIRM]. This article explains how to prepare and how to interpret approval without claiming that procedures have been introduced when they have not been confirmed.

Registration information should describe a real business purpose and the applicant’s actual relationship to the business. Clear, consistent information gives the team a better basis for reviewing an application and asking meaningful follow-up questions.

What is confirmed, and what is still unknown

ATP has a team approval step. It should not be described as automatic admission, an independent product certification scheme or a guarantee that a business can fulfil every future order.

The following operational details remain [TO CONFIRM]:

• Which identity or business registration documents are required.
• Whether information is checked against official registers.
• Whether applicant authority is independently confirmed.
• Whether financial, sanctions or product compliance checks occur.
• Whether checks are repeated after approval.
• Review times, rejection reasons and appeal arrangements.

Do not treat this list as checks ATP already performs. It identifies questions applicants may reasonably want answered before relying on a particular review claim.

Prepare information that can be understood

Use your correct business name, country and account role. If your website, invoice name and trading name differ, prepare a clear explanation. A mismatch may have a legitimate reason, but unexplained differences make a business harder to assess.

Describe your activity in plain language. A supplier should distinguish manufacturing from distribution or agency work. A buyer should explain the business purpose of its sourcing activity. Avoid claims such as exclusive distributor or authorised representative unless you can support them.

If supporting material is requested, provide the relevant current document rather than a collection of unrelated files. Keep originals available, check expiry dates and explain which legal entity a document covers. Upload routes and permitted file formats are [TO CONFIRM].

Why clarity matters for both roles

A supplier needs to know that a purchasing enquiry has a clear requirement and comes from someone entitled to discuss it. A buyer needs to understand which business is presenting the goods and what that business can actually supply.

Approval creates an access decision within ATP. Accurate profiles then help users make their own commercial assessment. Those are different stages: neither an application nor an approved account replaces the due diligence needed for a specific purchase.

For example, a company may legitimately supply industrial parts but need to source a particular item from another manufacturer. The buyer should still check the quoted model, origin, availability and supporting documents for that order.

Responding to clarification requests

If the portal team requests clarification, answer each point directly. Explain changes in company names, activity or representative details. If a document is unavailable, say so rather than submitting an altered or misleading substitute.

The review notification method, application editing process and team contact route are [TO CONFIRM]. Follow the instructions actually provided by ATP. Do not assume a fixed approval deadline or create another account to avoid an unresolved question.

What approval does not establish

Approval does not by itself certify product quality, stock availability, halal status, export eligibility or a company’s ability to pay. It also does not guarantee performance, delivery or recovery of money after a dispute.

ATP is a platform only and does not buy, sell, stock, deliver or handle payments between users. Buyer and supplier remain responsible for agreeing price, payment, delivery and returns directly.

Before an order, check the counterparty, specifications, relevant certificates and transaction documents. Keep negotiations in the portal, where contact details are hidden. The deal stages organise discussions but do not prove that contractual obligations have been fulfilled.

Next step: Prepare your information and apply for an account.