Frequently asked questions
About Arabian Trade Portal
1. What is Arabian Trade Portal?
ATP is a B2B marketplace for the GCC and the Arab world. It helps buyers discover suppliers, explore listings, post buying requests and discuss quotations inside the portal.
2. Does ATP buy or sell products?
No. ATP is a platform only. It does not buy, sell, stock, deliver or handle payments between users.
3. Which categories does the portal cover?
ATP covers 23 sectors and more than 150 sub-categories. Explore all categories to find the closest match for your products or requirement.
4. Which countries are covered in supplier listings?
Suppliers are listed by country across all 22 Arab League countries, including the six GCC countries. The GCC countries are part of that group, not six additional countries.
5. Does a supplier’s listed country prove product origin?
No. A supplier’s location and a product’s manufacturing origin can differ. Ask for origin information and any supporting documents relevant to the order.
Registration and approval
6. How do I register?
Visit Join and choose Buyer or Supplier. Complete the current application process. Exact required fields and documents are [TO CONFIRM].
7. Can buyers use Google sign-in?
Yes. Google sign-in is available for buyers. The buyer account still needs review and approval before full access.
8. Is account access automatic after registration?
No. Every supplier and buyer account is reviewed and approved by the portal team before full access.
9. How long does account approval take?
The expected review time and notification method are [TO CONFIRM]. Follow any clarification instructions supplied by the portal team.
10. Can I use one account as both buyer and supplier?
The arrangement for dual roles is [TO CONFIRM]. Do not assume one application automatically enables both roles.
11. How do I change details or recover access?
The profile-editing, password-recovery and support procedures are [TO CONFIRM]. Use the options actually available on the portal and keep business information accurate.
Subscriptions and the founding offer
12. How does ATP earn income?
ATP’s only income is an annual subscription for buyers and suppliers. Product payments remain separate from portal membership.
13. Does ATP charge commission on trade?
No. ATP charges no commission on trade between users.
14. What is the supplier founding offer?
The first 100 approved suppliers list free. Offer duration, detailed scope, conditions and remaining availability are [TO CONFIRM]. Applying alone does not establish eligibility.
15. What are the subscription prices and renewal terms?
Prices, billing currency, renewal arrangements, cancellation rules and any subscription refund terms are [TO CONFIRM]. Check those details before accepting a subscription commitment.
Buying requests, listings and messages
16. What is a Buying Request or RFQ?
It is a buyer’s request for suppliers to quote against a purchasing requirement. Include specifications, quantity, destination, timing and any relevant commercial conditions.
17. What happens after I submit an RFQ?
After admin approval, it is sent to suppliers in the matching sector and sub-sector. Suppliers reply with quotations inside the portal. Approval times and request duration are [TO CONFIRM].
18. How do I send a product enquiry?
Buyers send enquiries from product pages. Describe the product option, quantity and information needed so the supplier can respond usefully inside the portal.
19. Can buyers and suppliers see each other’s contact details?
Email addresses and phone numbers are hidden. All buyer-supplier messages go through the portal.
20. How should suppliers prepare listings?
Use accurate photos, specifications, MOQ and lead time. Choose relevant categories and support any certification claims. Product upload limits and publication controls are [TO CONFIRM].
21. What are the deal stages?
New, Replied, Quotation Sent, Negotiating, Deal Agreed and Closed. These track discussions; they do not prove payment, delivery or fulfilment of the order.
Trade responsibilities and safety
22. Who agrees the commercial terms?
The buyer and supplier agree price, payment, delivery and returns directly. Confirm the actual specifications and terms in their transaction agreement.
23. Does account approval guarantee safe trading?
No. The exact verification checks are [TO CONFIRM]. Approval does not itself guarantee product quality, creditworthiness, payment or delivery; assess the specific counterparty and order.
24. Does ATP provide escrow, shipping or product refunds?
No. ATP does not handle payments or deliver goods between users. Any payment protection, transport or returns arrangements must be agreed directly with appropriate counterparties or providers.
25. What should I do about a suspected scam or dispute?
Preserve relevant messages and documents. Contact your bank promptly if money is involved and use appropriate authorities for suspected fraud. ATP’s reporting route and dispute-support process are [TO CONFIRM].
Next step: Choose your role and begin an account application.
